Future Careers is an innovative company delivering careers support services across the UK.

We are a strong believer in equality and diversity and regard our staff as our greatest resource. In return, we offer an excellent working environment and people-friendly organisation and a wide range of benefits and plenty of opportunities to progress.

Vacancies

We are currently recruiting for the following positions:

International Operations Director

Role title: Director of International Operations

Purpose of the job

This post will work closely with the Operations and Marketing team to lead on the development and implementation of Future Careers Global Reach Strategy, to enable the delivery of international ambitions.

The role will take responsibility for the development of markets and partnerships which achieve or exceed academic and commercial targets, and which add real value to the wider company. With a particular focus on the development of high quality and high value, ensuring alignment with the University strategy and commercial interests.

Main duties and responsibilities

  1. Work closely with the Operations and Marketing team on the development and implementation of the Global Reach Strategy, reporting to the Executive team.
  2. Work with and support the head of Student Recruitment in areas of responsibility related to international operations.
  3. Lead an audit and assessment of all current activities including direct international student recruitment, other partnerships and MOU’s, advising on future priorities and opportunities.
  4. Leading negotiations, in particular focussing on high quality, high value partnerships which are commercially viable.
  5. Review and assess the current portfolio of target countries and recommend changes based on current and potential future value to the company.
  6. Work to develop targeted marketing and recruitment plans related to specific markets and/or products.
  7. Lead the Department of International Operations and Admissions, reviewing the current operations and adjusting where required to ensure high quality and high impact service delivery.
  8. Ensure seamless integration of international marketing activity with central brand, communications and marketing to mutual benefit.
  9. Review and develop international admissions processes, in consultation and collaboration with the UK admissions team, to ensure the company is sector leading in the services provided to international students and that there is synergy and service gain from collaborative working
  10. Be data informed and data led in planning and decision making.
  • Actively externally engage across the sector, including with related agencies and potential partners in the UK and internationally.
  • Develop international alumni relations, to enable and support recruitment and partnership development.
  • Effectively plan and manage the departments budget ensuring the maximum return on the investment.
  • Lead on the annual review of international Operations

Other duties and responsibilities

  • The post holder will be expected to participate in performance review and developmental activities.
  • The post holder will be expected to comply with the company’s equal opportunities policies and Dignity at Work.
  • The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for him/her self and for other members of staff, students and visitors affected by his/her actions or inactions.  The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
  • The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their posts.

PERSON SPECIFICATION

Qualifications/ Training

  • Educated to degree level or equivalent
  • Evidence of continuing professional development
  • Postgraduate or professional qualification (desirable)

Experience/ Knowledge

  • Significant, relevant senior management experience in a higher education setting
  • Evidence of achievement in the development and delivery of international strategy and policy
  • Significant record of achievement in international student recruitment
  • Proven success in identifying, developing, negotiating and managing partnerships
  • Ability to build productive relationships and networks internally and externally
  • Extensive knowledge of the international market for UK higher education

Skills/ Abilities

  • Ability to develop, lead and manage a high performing team
  • Complex budget management experience
  • Commercial awareness and thinking
  • Problem solver who is solutions focused
  • Excellent interpersonal and strategic negotiation skills
  • A strategist who can effectively translate strategy in to practical, deliverable plans
  • A creative ideas person who leads not follows the market
  • Complex project management skills (desirable)

This post is open to Investors.

Business Development Manager

Job aim:

Take over a mix of existing accounts and new sales territory. The role of a business development manager will be to help export the company’s services on a local and national basis. Reporting to senior management within the organisation, you will manage all aspects of the company’s sales operations.

Main tasks and responsibilities:

  • Contacting potential clients to establish rapport and arrange meetings
  • Increasing the value of current customers while attracting new ones
  • Achieve business growth by implementing territorial operational plans, increasing market share and by so doing, achieve monthly sales targets
  • Constantly seek to expand and improve the distribution of services to service users locally and nationwide
  • Ensure full support to the company’s service users with all necessary promotional, educational and technical support material
  • Finding and developing new markets and improving sales
  • Developing goals for the development team and business growth and ensuring they are met
  • To maintain, regulate and record all communication had between yourself and service users/third parties
  • Understand business goals and objectives in order to set performance standards, in line with the company’s set targets and budgets.
  • To conduct research, networking, negotiating, arranging appointments and putting together presentations aimed at attracting either customers or investors
  • Establish positive networking with company’s value added customers and industry leaders
  • Develop professional relationships with key decision-makers in respective market;
  • Liaise closely with members of other departments within the company, working closely to ensure sufficient productivity;
  • Plan recruitment Expo’s/Fairs and Events for respective markets both in UK and Overseas
  • Provide a brief activity report for each export trip undertaken. Cover performance, forecasts and key market movements
  • Liaise with International Offices within colleges and Universities worldwide
  • Build Service User database and by doing so meeting individual set monthly targets

Education and Experience:

  • Experience in sales or related field
  • Proven sales experience
  • Good business education required
  • Knowledge of customer service principles / processes
  • Proficient in the use of sales management software

Key competencies:

  • Strong communication skills and IT fluency
  • Ability to manage projects and multi-task
  • Excellent organisational skills
  • Ability to flourish with minimal guidance, be proactive and handle uncertainty
  • Proficient in Microsoft office
  • Active listener
  • Hunger to chase and close new business from cold calls and inbound warm calls

Career Development Officer

Aim:

Future Careers are seeking Career advisors to help work alongside the team in providing Careerplan, private careers advice, guidance and planning to children aged 12 to 18 via live video conferencing.

Main tasks and responsibilities:
  • Counselling individuals to discuss career or education options available
  • Identifying skills gaps and how to deal with them
  • Helping young people to draw up action plans for employment, education and training and supporting them to achieve their goals
  • Researching careers and educational options available to meet the individuals needs
  • Running small group sessions or larger presentations on all aspects of careers work and education related topics
  • Helping individuals to understand the current job market
  • Using computer aided guidance packages, skills assessment tools, career planners and personal inventories
  • Using IT for administrative tasks, such as recording interactions with and tracking clients
  • Planning and organising careers fairs
  • To keep up to date registers and advise Future Careers of any student movements, such as new student arrivals, and so on
Education and Experience:
  • QCF Career Guidance and Development (Level 6/7) or equivalent (a must)
  • Bachelor’s Degree level (minimum) Essential
  • Experience of working in a similar role (Desired)
  • Recent DBS check (formerly CRB) (Essential)
Key competencies:
  • A high level of communication and listening skills
  • The ability to motivate and build rapport with people
  • Strong Organisational skills
  • Flexibility and adaptability
  • An empathetic and non-judgmental and ethical approach
  • The ability to manage your own caseload
  • The ability to work under pressure
  • Computer/IT literate

 

*Zero hour contract – Paid P/H

Voluntary Business Administrative Assistant

Job aim:

Facilitating office organisation and communication by performing administrative duties and acting as a receptionist.

Main tasks and responsibilities:
  • Providing office support including customer and employee support
  • Keeping well-organised files and records of business activity
  • Researching company data and archived reports
  • Keeping computer databases up to date
  • Interacting with clients either on the phone or in person
  • Answering phones and connecting calls to the proper department
  • Taking phone messages and passing them on
  • Following up on business communications, billing, and ordering
  • Communicating with materials suppliers and vendors
  • Invoicing
  • Using spreadsheets to track expenses and company spending
  • Collecting and inputting company data
  • Making travel arrangements for employees
  • Learning about the company’s mission and available products/services
  • Educating clients about what products/services are available and how to purchase them
  • Building relationships with clients
  • Sending faxes and emails
  • Preparing documents by printing, copying, and binding
  • Writing and editing company correspondence
  • Collecting and sorting post
  • Assisting with minor technical support
  • Acting as a personal assistant to the executive team
  • Scheduling appointments and events
  • Ordering office stationery and other supplies
Education and Experience:
  • A minimum of 18 months experience within an administrative role
  • Office Management
  • Filing
  • Bookkeeping
  • Proficiency in Microsoft Office Suite
  • Order Management
  • Billing
  • Reporting
  • Researching
  • Ordering
  • Invoicing
  • Scheduling
  • Typing
  • Computer Skills

Sales Administrator

Job aim:

We are looking for a qualified Sales administrator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, orders and be in regular contact with prospective customers.

Main tasks and responsibilities:
  • Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
  • Update client databases.
  • Undertake market research.
  • Meet sales targets.
  • Promote products.
  • Recording sales and orders.
  • Describe a product’s features and benefits.
  • Demonstrate use and operation of the product
  • Processing new sales leads
  • Monitoring customer accounts
  • Providing data reports
  • Answering phone calls
  • Scheduling diaries
  • Keeping in contact with customers before and after a sale
Education and Experience:
  • Certification in Sales or relevant field
  • A minimum of 2 years previous proven sales experience.
  • Undergraduate degree or equivalent.
  • Knowledge of customer service principles.
  • Knowledge of sales principles.
  • Experience in an education, recruitment or sales environment.
  • Proficient in the use of Microsoft Office.
Key Competencies:
  • Strong verbal and written communication
  • Good sales and negotiation skills
  • Enthusiasm
  • Excellent communication skills
  • Good organisational skills
  • The ability to work under pressure and to deadlines
  • Motivation for sales
  • Accuracy and attention to detail
  • Good organisation skills
  • Strong Administrative skills
  • Quick to learn
  • Proactivity
  • Initiative
  • Persuasiveness

If you have interest in any of the above positions, please send a copy of your CV to hr@futurecareersuk.com and a member of the team will be in touch.

Should you like to put your interest forward for any future vacancies that may not be available at present, please complete a contact form and we will keep your details on file.